12:10 - 12:40
Leadership Session 3
Cut HR in half: Why the smartest organisations stop over‑engineering engagement and invest in customers instead
Most organisations say employee engagement is a priority, often they respond by adding more: more initiatives, more frameworks, more platforms and more measurement. The unintended result is often complexity, distraction and an HR agenda that feels busy rather than impactful.
This session opens with a deliberately challenging proposition: you could remove half of your HR activity and see engagement improve, particularly if the time and money were redirected towards customers instead.
Drawing on examples from award‑winning, highly successful organisations where Andrew has led the people agenda, this session frames engagement as an outcome, not an initiative. The strongest engagement is rarely created by programmes designed to engage employees, it emerges when people are able to do meaningful work that clearly improves customers’ lives, work that feels purposeful, focused and worth the effort.
The session explores how low cost, highly effective HR can be achieved by stripping out “occupational hobbies" and resisting the urge to add “just one more initiative.” It also shows how AI can act as a simplification tool, helping HR teams remove friction, improve wellbeing, reduce wasted effort and refocus leaders on what genuinely drives performance, pride and engagement.